Help Center

How do I take an assessment?

Simply browse our available assessments on the homepage, click "Start Free" on any quiz, and answer the questions honestly. No account needed to start — you'll create a free account to view your results.

1. Choose an assessment from the homepage
2. Answer all questions (usually 5-10 minutes)
3. Sign up after completing to save your results
4. Purchase full access to unlock detailed insights

What do I get with my purchase?

Is my data secure and confidential?

Yes, absolutely. We use industry-standard encryption to protect your data, and your assessment results are completely confidential. We never share your personal information with third parties without your explicit consent.

Can I take assessments on my phone?

Yes! Our platform is fully mobile-responsive. You can take assessments and view your results on any device - smartphone, tablet, or computer.

How accurate are your assessments?

Our assessments use thoughtful questions designed for self-reflection. However, they should be used as guidance tools and not as a substitute for professional advice from qualified practitioners.

How does billing work?

We offer a 7-day trial for $1.99. After the trial, you'll be charged $29.99/month until you cancel. You can cancel anytime without penalty. See our How to Cancel guide.

Can I get a refund?

Yes! We offer refunds within 7 days of purchase. See our full Refund Policy for details and eligibility requirements.

How do I update my payment method?

Log into your account, go to Settings → Billing, and you can update your payment method there. If you need help, contact our support team.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and debit cards. Payments are processed securely through our payment provider Paddle.

Will I be charged automatically?

Yes, after your 7-day trial ends, you'll be automatically charged the monthly subscription fee. You'll receive an email notification before each billing cycle and can cancel anytime.

I was charged twice - what should I do?

If you believe you were charged in error, please contact our billing support at billing@youdecoded.xyz immediately with your order details. We'll investigate and process a refund if applicable.

I can't access my results

If you're having trouble accessing your results:

1. Make sure you're logged in with the correct email
2. Check your email for the results link
3. Clear your browser cache and try again
4. Try a different browser or device
5. Contact support if the issue persists

My report didn't generate properly

If your report shows errors or didn't generate, please contact our support team immediately at support@youdecoded.xyz. We'll regenerate it for you right away.

The page is loading slowly or timing out

If you're experiencing slow load times:

1. Check your internet connection
2. Try refreshing the page (Ctrl+R or Cmd+R)
3. Clear your browser cache and cookies
4. Try using an incognito/private browsing window
5. Switch to a different browser if the issue persists

I'm getting an error when trying to sign in

Common sign-in issues and solutions:

• • Wrong password: Use the "Forgot Password" link to reset
• • Email not verified: Check your inbox for verification email
• • Account locked: Contact support if you've had multiple failed attempts
• • Browser issues: Try clearing cache or using a different browser

My payment was declined

If your payment was declined:

1. Verify your card details are entered correctly
2. Check that your card has sufficient funds
3. Ensure your billing address matches your card
4. Contact your bank to authorize the transaction
5. Try a different payment method